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Consumer Help Discuss, Nasty seam, uneven a bit at Consumer & Non-registered Lounge forum; We had UbaTuba granite installed in our kitchen today. Everything looks great, except the nasty seam directly in front of ...

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Old 10-12-2007, 06:42 PM   1 links from elsewhere to this Post. Click to view. #1 (permalink)
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Nasty seam, uneven a bit

We had UbaTuba granite installed in our kitchen today. Everything looks great, except the nasty seam directly in front of our sink. blah!

DSCF4344.JPG

The installer said it would darken and become less visible in 24 hours or so. Is this true?

The seam is also slightly uneven, the installer said this was to protect the integrity of the seal. After that, I thought it useless to ask any other questions, because there's no truth to this, right?

If it's not any better by Monday, I'm calling the company that installed it and asking them to fix it. Is a fix for this type of thing even possible? Some of the work I've seen on this forum suggests it is.

Frankly, I'd rather have a pro from this site come out to fix it and pay, rather than having this company muck it up even further.

Anyone listening here willing to travel to Oxford, CT to smooth out and polish my 5' seam? What will it cost me? I love everything else about the install, hate to have to change anything else about it!

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Old 10-12-2007, 07:41 PM   #2 (permalink)
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Re: Nasty seam, uneven a bit

hmmm, that does look bad.
Have no fear, the NSRA guys are here.
We may be able to do this gob for you for free. Next weekend we are having a class in CT. If it is not too much of a drive we can fix that seam as part of the class. send me a pm if you wish to learn more. Please note, this offer is only good if your address is close to the class.
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Old 10-12-2007, 07:56 PM   #3 (permalink)
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Re: Nasty seam, uneven a bit

Scoop,

Yes, that is an ugly seam and Jo is right it can be fixed.

From what I can see the epoxy (at least it better be epoxy and not caulk) the installers put the seam together with will not darken. They are just blowing smoke up your butt to save themselves work.

The class Jo is talking about is over an hour away in Manchester at my shop. It is up to Jo if he wants to drag the class down to you or not.
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Old 10-12-2007, 08:20 PM   #4 (permalink)
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Re: Nasty seam, uneven a bit

UPDATE!

The original installer is sending their installation manager to the scene of the crime, right now! A much better response than I expected! Hopefully he's qualified to do the job!
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Old 10-12-2007, 09:00 PM   #5 (permalink)
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Re: Nasty seam, uneven a bit

Quote:
Originally Posted by Topshop View Post
The class Jo is talking about is over an hour away in Manchester at my shop. It is up to Jo if he wants to drag the class down to you or not.
This is still a super small class right? I'm down for a field trip>
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Old 10-12-2007, 11:38 PM   #6 (permalink)
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Re: Nasty seam, uneven a bit

seam will darken after 24 hours? if he used any sort of epoxy like most installers, that is total B.S.

seam is uneven to protect the integrity? are you kidding me? nothing looks better and lasts than a flat seam. this guy is definitely blowing smoke.
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Old 10-13-2007, 12:43 AM   #7 (permalink)
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Re: Nasty seam, uneven a bit

If anyone has ever doubted Jo's motives and integrity this offer shows that this man is not only a top notch trainer but a true PROFESSIONAL and GENTLEMAN. Jo I will be seeing you soon.
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Old 10-13-2007, 01:43 PM   #8 (permalink)
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Re: Nasty seam, uneven a bit

UPDATE:

So the guys from my granite company responded immediately and sent their "best" installer back to my house last night to correct the seam. After about two hours and alot of buffing I ended up with a much nicer seam.

Before: DSCF4344.JPG
After: DSCF4359.JPG
(The whole uploads folder contains pics of the counter top, feel free to poke around. Anything from the 11th is before the correction, the 12th is after the fix.)

I'm happy with it (happier anyway). It's less noticeable and totally level now.

If you guys can make this seam "disappear", as I've seen in some of your other work, I definitely want you to do the work. Well worth the price you quoted me. If this is as good as it's going to get, I'll live with it.

Let me know what you think!
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Old 10-13-2007, 02:13 PM   #9 (permalink)
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Re: Nasty seam, uneven a bit

If you are happy with it, I am happy for you.
That is all that I am going to say about it, if anyone else want to tell you what all they see as been wrong with this seam they may, but I will wait for you to pm me your address.
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Old 10-15-2007, 02:22 PM   #10 (permalink)
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Re: Nasty seam, uneven a bit

I would have used multiple colors to make that seam hide better. The seam adhesive is opaque when it should have been tinted less color to catch light and have the depth of the natural stone. I think CA could have given the look.

It looks as if there is a slight haze to the stone in that area - could be just the pictures.
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