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Consumer Help Discuss, Crack Repair Guarantee?? at Consumer & Non-registered Lounge forum; Hello everyone, I just got off the phone with a customer that had called me for a cracked fire place ...

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Crack Repair Guarantee??

Hello everyone,

I just got off the phone with a customer that had called me for a cracked fire place mantle. I went to look at the job and and gave them a price. They just called and want to know if I can put in writing some kind of guarantee stating that the crack will disapear and never be seen again in the future. I was just wondering if this is something that should be done or how should i answer something like this. Thanks for your help.

Anthony
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Old 07-20-2007, 01:37 PM   #2 (permalink)
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Re: Crack Repair Guarantee??

hey Anthony!
If they know where the crack was, they will always know where it is. The most I would put in writing, is that it will not crack in the same area that I repaired. your job should be to make it look less noticeable, not necessary make it dessapear.
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Old 07-20-2007, 06:35 PM   #3 (permalink)
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Re: Crack Repair Guarantee??

thanks Joe!
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Old 07-20-2007, 07:08 PM   #4 (permalink)
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Re: Crack Repair Guarantee??

No problem, that is why i am here.
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Old 07-22-2007, 02:16 AM   #5 (permalink)
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Re: Crack Repair Guarantee??

i wouldnt gaurantee anything like that on a fireplace, especially in an area where it gets used a lot.
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Old 07-23-2007, 11:27 AM   #6 (permalink)
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Re: Crack Repair Guarantee??

Can they guarantee you that they stopped the cause of the crack? No way.
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