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Consumer Help Discuss, Countertop dispute at Consumer & Non-registered Lounge forum; I have unresolved issues with granite countertops installed in our home by Stone Giant: scratches, chips, uneven caulking, sloppy seams ...

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Solving a countertop dispute (Orlando Sentinel)

I have unresolved issues with granite countertops installed in our home by Stone Giant: scratches, chips, uneven caulking, sloppy seams in the granite. One piece of granite was badly scratched and Stone Giant polished over it, turning the black stone white. I'm not going to pay $59 per square foot for granite that turned white.

Another piece was chipped and filled with a gray color. Two pieces may need to be replaced, and another piece may need to be cut differently, but the company says it does not plan to replace anything. I gave Stone Giant a punch list of nine items on Dec. 21, but the company sent the wrong person and nothing was fixed. He apologized and said the correct person would come out on a Saturday to accommodate my schedule since I already took two days off from work.

The owner later disagreed and refused to do the repairs on a Saturday. He wants me to keep taking weekdays off from work so the company can finish the job.
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